Use of WP HostSite services constitutes acceptance and agreement to the terms and conditions below, they are designed to protect and benefit all clients. The TOS is designed to ensure quality service and performance for our customers and to maintain the integrity our our infrastructure.

Acceptable Use All services provided by WP HostSite may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Australian Federal, State or Local law is prohibited. We reserve the right to refuse sites promoting things that violate the laws of other countries as well.

Note: Pornography and sex related merchandising are prohibited on any WP HostSite servers. This includes sites that may imply sexual content, or link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to WP HostSite servers or any other server on the Internet. Links to such materials are also prohibited.

Examples of prohibited content or links include (but are not limited to): IRC software; pirated software; hacking programs or archives; warez sites; distribution of music files or any other material in which the account holder does not own the copyright; porn spamming software; adult sites; game servers (dedicated game server programs). WP HostSite will be the sole arbiter as to what constitutes a violation of this provision. Content that does not meet these standards will be removed without prior notice to the subscriber.

Account Creation Upon creating your hosting account, we will install the latest version of a default WordPress installation. As part of the installation, a splash page containing information to assist you in getting started will be displayed. This splash page contains links to your WP login, our knowledgebase and other important links. You are welcome to de-activate or delete this splash page at any time.

Domain Name Registration, Renewal & Transfers Upon registering a gTLD domain, you must also agree to the terms set out in the ICANN Registrants’ Benefits and Responsibilities document. ccTLD domains are governed by their respective domain authorities as follows; AU – www.ausregistry.com.au NZ – www.dnc.org.nz UK – www.nominet.org.uk

Domain name registrations, renewals and transfers are not refundable.

Server Resources Any website that uses a high amount of server resources (including but not limited to, CPU, memory usage and network resources) can be suspended without notice, and then may be given an option of either upgrading their service or reducing the resource needed to an acceptable level.

Email Marketing/Mass Email Our servers are not designed for newsletter or mass email campaigns. Our shared server environment is setup to allow 200 outbound emails per hour for each hosting account. Any account sending mail in excess of our limits, may have outbound email limited or blocked. Dedicated servers are not restricted to this limit.

Hardware, Equipment, and Software You are responsible for and must provide all telephone, computer, hardware and software equipment and services necessary to access WP HostSite Services. WP HostSite makes no representations, warranties, or assurances that the client’s equipment will be compatible with WP HostSite services.

Backups and Data WP HostSite Australia provides free daily backups for all client accounts within our network, however for added security we advise that you download local copies of critical data. We accept no responsibility for any data loss or corruption.

Full cPanel backups must be downloaded to your computer as any full cPanel backups stored on the server for longer than 7 days will be automatically removed from your account.

We do not retain backups of cancelled or terminated accounts for a maximum of 14 days.

Account Security It is your responsibility to maintain secure passwords and keep all software, installations, plugins and themes up to date. Any account which is compromised or contains malware or spam scripts may be taken offline or have infected files sent to quarantine.

In the event of an account taken offline or files sent to quarantine, you may contact us for more information so we can provide recommendations or assistance at our discretion. You may then wish to resolve the issue yourself or employ a third party to do this for you.

Suspension, Cancellation and Termination WP HostSite reserves the right to suspend or cancel an account holder’s access at our sole discretion. Of your breach of our terms and conditions we reserve the right to deactivate and/or remove your account from our servers immediately.

For security purposes, all service cancellations must be submitted via the client area. If you do not know your login details, you can request a password reset here. Any outstanding invoices must be paid in full before a cancellation will be processed for the requested service.

WP HostSite reserves the right to terminate and delete all data (including backups), for any services which remain unpaid for a period of 60 days or longer.

WP HostSite reserves the right to request annual payment for any account suspended more than 3 times within 12 months period.

Billing and Refunds Establishment of this service is dependent upon receipt by WP HostSite of payment of stated charges. Our billing and refund policy forms part of our terms of service.

Migrations from other hosts Hosting accounts will be migrated from your old host free of charge, unless we believe there will be extra steps outside of our normal migration procedure, which may increase the time taken to migrate the account. We reserve the right to refuse or quote for a migration which we deem as being outside of our normal migration procedure.

Hosting accounts migrated from other hosts containing malware, malicious scripts, viruses, bots, trojans or any file we deem harmful to our network, may be suspended until either the client or ourselves have removed such files.

Before migration, we will advise of any actions or considerations you may need to undertake in relation to the hosting account, email accounts or DNS settings – either on our network or on your existing network you are moving from.

We will endeavour to complete migrations with minimal disruption to service, however we accept no responsibility for events outside of our control, which may lead to issues that need to be addressed – This includes, but is not limited to DNS propagation, software incompatibility, data corruption, email settings, actions of your old provider.